sykes enterprises, incorporated(nasdaq: syke) is a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (bpo) arena. we provide an array of sophisticated customer contact management solutions to fortune 1000 companies and medium sized businesses around the world primarily in the communications, technology/consumer, financial services, healthcare and transportation and leisure industries. our complete service offering helps our clients acquire, serve, retain and grow relationships with their customers. we have developed an extensive global reach with state-of-the-art customer contact management centers throughout the united states, canada, europe, latin america, asia and africa.
    
    entering the china market at the industry's very early development stage, sykes was and is the first and only foreign-owned customer contact center in mainland china and has been setting new horizons for customer contact management in china ever since. whilst most of the outsourcers and in-house customer contact centres are struggling with quality services and profitability in china, sykes china is enjoying steady growth and business expansion, managing about 1200 seats in shanghai and guangzhou together till now. offering 9 languages support, including mandarin, cantonese, taiwanese, english, japanese, korean, thai, bahasa and indian, sykes enables us and pan european businesses to expand their product and services throughout asia pacific with the empathy and expertise needed to function in the local language and culture, and offer regional business a novelty choice of customer care outsourcing.
    
    sykes does the job every day around the world. as of april 2008, our operations encompass:
    
    30+ years of experience
    50+ global centers
    32,000+employees
    19 countries
    30 languages
    publicly held (nasdaq “syke”)
    2008 revenues: $819.2 million
    2008 earnings: $60.6 million ($1.48 per share)
    2008 cash flow from operating activities: $80.8 million and debt free
    our mission
    our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.
    
    our vision
    sykes will be the global standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.
    
    china awards
    2008 the best china outsourcing top50
    2007 the most competitive no.1 brand of china call center outsourcing
    2007 software enterprise
    2004-2007 china best call center outsourcer in technical support
    2005 china best outsourcing customer service provider
    2004-2005 superbrands � china
    2002-2003 in appreciation of excellent economic and export performance